Last updated: March 11, 2024

This Privacy Policy describes how Fresh Ducts (“we” or “us”) collects, uses, and shares your personal information when you use our website freshducts.com (the“Site”).

Information Collection, Use, & Sharing 

We are the sole owners of the information collected on freshducts.com. We only have access to/collect information  that you voluntarily give us via email or by submitting our website sync form. We will not sell or rent your information to  anyone. We will use your information to respond to you, regarding the reason you contacted us. We will never share  your email address, cell phone information, or any other information with third parties/affiliates or anyone else  outside of our company, other than as necessary to fulfill your request. For example, information sharing to  subcontractors in support services such as customer service is permitted. All other use case categories exclude text  messaging originator opt-in data and consent; this information will not be shared with any third parties.  

Your Access to & Control Over Information  

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the  email address or phone number given on our website: 

• See what data we have about you, if any. 
• Change/correct any data we have about you. 
• Have us delete any data we have about you. 
• Express any concern you have about our use of your data. 

Security 

We take precautions to protect your information. When you submit sensitive information via our website, your  information is protected both online and offline. Wherever we collect sensitive information (such as credit card data),  that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at  the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are  granted access to personally identifiable information. The computers/servers in which we store personally identifiable  information are kept in a secure environment. 

Updates 

Our privacy policy may change from time to time and all updates will be posted on this page. This page was last updated  Mar 11, 2024.

Topics:
●Personal information we collect
●How we use your personal information
●How we share your personal information
●How we store your data
●Email marketing
●Behavioral advertising
●Your data protection rights
●Third party websites
●Changes
●Complaints
●Contact Us

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or
search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

●“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
●“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
●“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We use Device Information for:
●Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location.
●Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.

You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

We also collect data you provide to us directly. We refer to the data you provide as “Provided Information.” We collect and process data you provide when you:
●Register online or place an order for any of our products or services
●Voluntarily complete a customer survey or provide feedback on any of our message boards or via email

The Provided Information we collect may include:
●Personal identification information (name, email address, phone number, etc.)
●Billing information (billing address, shipping address, payment information, including credit card numbers, etc.)

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Provided Information.

How we use your Personal Information

We use the Provided Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, delivering products, and providing you with invoices and/or order confirmations). Additionally, we use Provided Information to:

●Communicate with you;
●Screen our orders for potential risk or fraud; and
●When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk andfraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How we share your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our visitors use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout .

The types of third parties with whom we might share elements of your Personal Information include:
●Payment processors engaged by us to securely store and handle payments
information, such as credit or debit card information
●Providers of email management and distribution tools
●Providers of security and fraud prevention tools and services,
●Providers of data aggregation and analytics software services that allow us to effectively monitor and optimize our site

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How we store your data

We securely store your data at our hosting provider’s server.

We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of information stored on our servers. Of course, no computer network or data transmission on the internet can be guaranteed to be 100% secure and so you submit your information at your own risk.

We will maintain your Personal Information for our records unless and until you ask us to delete this information.

Email Marketing

If you make a purchase on this Site and/or opt in to receive emails, you agree to receive email communications from this site, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence.  We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address(es) are not blocked or forwarded to your spam folder.

You have the right at any time to stop us from contacting you for marketing purposes. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from this Site, including promotions.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
●Facebook
●Google
●Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Your data protection rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Third Party Websites

Our privacy policy applies only to our website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints

Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator, such as the Information Commissioner’s Office in the UK.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us: office@freshducts.com

Call us: (801) 395-2822

Write to us: 1326 W 2550 S Ogden, UT 84401